Hudson, New York
A nice little city tree on a rainy day about a month ago.
Adventures with Click 'N Ship continue as we ship, or attempt to, the print offer packages. Today, it failed to acknowledge our payment for a first set of five packages. I made the mistake of trying again, and it charged me twice. Then we did a set of nearly a dozen international labels, and paid the nearly $400 bill with PayPal. A PP charge notice came through email immediately, then for nearly an hour the C'NS page insisted that the bill was unpaid and refused to print the labels. Aside from interfering with throughput by preventing us from outputting the labels for an hour, I couldn't get any answers and was told by a computer that their customer service phone lines were experiencing heavy traffic and representatives would take much longer than usual to answer. I guess I know why. As a final touch, when we could finally print the labels, the 'shipping history' showed them as charged, but when I tried to make some new ones, they were added to that $400 list, not a new one, as if the first set hadn't been paid. I gave up for the day. We'll see if their computers are more compliant tomorrow. If this system actually worked, it would be really convenient, but it still seems a long way short of ready for prime time.